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Forum Discussion

A_Fotografy's avatar
A_Fotografy
New member | Level 2
3 years ago

Why has my account disappeared?

Hi,  I did a password reset and for some stupid reason Dropbox made me a brand new account and I have no clue what is going on and where is all my content. Whenever I log in via chrome it keeps brin...
Account Access
  • Jay's avatar
    Jay
    3 years ago

    Hi A_Fotografy, thanks for bringing this to our attention.

     

    It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

     

    Are you certain you don't have another email address which could be associated to a Dropbox account?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi A_Fotografy, thanks for bringing this to our attention.

 

It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

 

Are you certain you don't have another email address which could be associated to a Dropbox account?

 

This will help me to assist further!

  • A_Fotografy's avatar
    A_Fotografy
    New member | Level 2
    3 years ago

    Hi, 
    No sorry I don't have one more account. I use only one email but it was for business and I guess personal acc? However I use only business one. 

     

    How do I check if there are more emails associated with my name? 

    Thanks

    • A_Fotografy's avatar
      A_Fotografy
      New member | Level 2
      3 years ago

      Actually turns out I did have second ACC so I managed to log into my other ACC. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear it, if you need any further assistance in the future, please let me know.

         

        Enjoy your weekend!

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