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Forum Discussion

Sciaretm's avatar
Sciaretm
Helpful | Level 5
3 months ago

My paid subscription disappeared along with all my content

I purchased a 1 year subscription on 05/29/24 and have been using the account without problems up until last week. My account now shows that it is the basic free account with all of my files gone....
  • Sciaretm's avatar
    Sciaretm
    3 months ago
    Thank you for that information Rich, the credit card lookup pulled up the same email address that I have been using. I will reach out to support using the private browser trick to get ahold of someone.

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