You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
Account Access
Desktop
Error Messages
  • Capital House's avatar
    Capital House
    3 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

slappy's avatar
slappy
New member | Level 2

I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)

I already re-installed the app, still cannot get past this...

jash1a's avatar
jash1a
New member | Level 2
3 years ago

reCAPTCHA cycles continuously - no ability to login to "S" mode

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jash1a, thanks for posting on the forum. 

     

    Can you please open a ticket via this link, and send me your ticket number?

    • ilCarra's avatar
      ilCarra
      Explorer | Level 3
      3 years ago

      Hi @Nancy.

      This is my ticket number: 

      Ticket #18945756: TEAMS: Loop Captcha

      I don't know how send you private message.

      Thanks

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!