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Forum Discussion
Two Dropbox Accounts - Can't Sign into One
I have two Dropbox accounts. One for work and one personal (this one). I logged out of the work account to move some files around in my personal account and now Dropbox keeps redirecting me back to m...
Sorry I wasn't clearer. Same computer...not trying to be logged into both accounts at the same time.
Was originally logged into my work account. Logged out and into my personal account (which I've done often before). This time when I try to log back in I get this response: "You recently changed your email. Please log in to that account."
Also -- tried the new Incognito browser window. Same response - denied.
Thanks!
- Megan
Dropbox Staff
Hi rob_moore monthly, sorry to hear about that!
Can you please send me a screenshot of the error message that you see, when you try to sign into your Dropbox account, in order for me to have visual too?
Keep me posted!
Hi Megan,
Thanks for the quick reply. Here's the error message. By way of explanation, I'm the editor/manager of a local magazine. The [email removed as per Community Guidelines] account is my personal one. The account I'm trying to log back into is under[email removed as per Community Guidelines]Trifecta is our parent company and Armand, who set up the account, is no longer employed by Trifecta. I've been managing the account, which typically is used for photos and ads for each month's magazine issue.
- Nancy
Hi Rob! Sorry to jump in here, too.
Is there any chance that you had previously updated the email address of your work account, prior to logging out? Do you have another email address that could be now tied to it perhaps?
