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Forum Discussion
Trying To Install Dropbox
When I try to log in to install dropbox on a new laptop, a window pops up that says "Enter Security Code" and under that it says "Your security code will be generated by your authenticator app." and under that there is a box to type in a Security Code. I have no idea what any of this means.
- Nancy
Dropbox Staff
Welcome to the forum, Charlie D!
Have you enabled two-step verification for your Dropbox account perhaps?
Can you check your mobile device, and see if you’ve installed any auth apps, like Google Authenticator/Duo Mobile/Authenticator? If yes, have you received a security code from Dropbox?
If not, please make sure to check your email address as well, and let me know if you can locate a security code there.
Keep me posted for any updates.
Well...I successfully installed dropbox to my work laptop...no problems. So I tried again on my personal laptop. So this time, when I tried to log in, I saw a notification pop up on my work laptop that contained the security code. I entered that code and clicked submit and immediately a small box popped up that I believe said "Cannot reach server. Please try again later." I tried numerous times and am still trying and now I repeatedly get a message at the top that says "Can't sign in. Please try again later." Any thoughts?
