We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mattdamonism's avatar
mattdamonism
New member | Level 2
10 months ago

Scammer created an account using an email that was phished.

A scammer phished an email account of an employee at our office and now has a DropBox account pretending to be her and is emailing our customers from it.  They enabled 2 factor auth so we can't log in to stop it.

DropBox appears to be nothing but a brick wall when you need help with this stuff so I'm not sure how to resolve this.  There is ZERO support from them if you don't pay for an account, just a bot that is useless for this.  What do I do to get this account removed?


  • mattdamonism wrote:

    A scammer phished an email account of an employee at our office ... They enabled 2 factor auth so we can't log in to stop it.


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    mattdamonism wrote:

    A scammer phished an email account of an employee at our office ... They enabled 2 factor auth so we can't log in to stop it.


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!