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Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

jason702's avatar
jason702
New member | Level 2
12 months ago

I'm experiencing issues with a remote management access by Dropbox Inc. Same issue as this user.

https://www.dropboxforum.com/t5/Security-and-Permissions/Remote-Management-Access-by-Dropbox-Inc-on-my-Mac-laptop/td-p/722338/page/2

 

I recently purchased a used Mac a few weeks ago. I just re-installed the OS and received this notification after the installation process. I was able to bypass the prompt to use the computer, but the prompt appears constantly. Would like to get this computer removed from the Dropbox network.

 

Please email me with any details you need to check and verify my computer is not on your network for remove access.

 

Thanks,

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey jason702 - did you try contacting our support team as Sam suggested? 

     

    If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed.

     

    Otherwise,  let us know if you'd like us to reach out from our end instead, to look further into this. 

    • jason702's avatar
      jason702
      New member | Level 2
      12 months ago

      Hey Walter, I tried finding a way to submit a ticket but was only able to find this form. Can you reach out from your end to start the process with support. Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Sorry for jumping in, jason702. I've logged a ticket for you, so please reply to me, when possible.

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