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Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there CosmicPlumber, thanks for bringing this to our attention.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know here and we'll use the email address that's connected to your profile on our Community. 

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Hi Walter,

Yes, please reach out via email. Thank You for the prompt response.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi CosmicPlumber, I can see that a member of our Support team reached out internally. 

     

    Can you confirm that you can see their email?

    • CosmicPlumber's avatar
      CosmicPlumber
      Helpful | Level 5
      2 years ago
      Yes, I received an email. Will reply shortly.
    • CosmicPlumber's avatar
      CosmicPlumber
      Helpful | Level 5
      2 years ago

      I had to reply from a different email, but put the ticket number in the subject line. I hope to hear from your team soon.

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