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Forum Discussion

CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there CosmicPlumber, thanks for bringing this to our attention.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know here and we'll use the email address that's connected to your profile on our Community. 

  • CosmicPlumber's avatar
    CosmicPlumber
    Helpful | Level 5
    2 years ago

    Hi Walter,

    Yes, please reach out via email. Thank You for the prompt response.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi CosmicPlumber, I can see that a member of our Support team reached out internally. 

       

      Can you confirm that you can see their email?

      • CosmicPlumber's avatar
        CosmicPlumber
        Helpful | Level 5
        2 years ago
        Yes, I received an email. Will reply shortly.
  • namnguyen0690's avatar
    namnguyen0690
    Explorer | Level 4
    2 years ago

    Hi @Walter,
    I have the same problem mentioned here. Can you give me support?
    I use email which is in my profile.
    Thank you for your help

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey namnguyen0690, thanks for letting us know about this.

       

      I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.

  • gelimujiao's avatar
    gelimujiao
    Explorer | Level 3
    2 years ago

    hi,i am gelimujiao from China,i purchased a second-hand Macbook pro from market and i didnt know it is locked by Dropbox,inside MDM profile,so if who can help me remove it, i cant use it now, thank you all the time,the Sn is ***

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there, gelimujiao, thanks for posting here today! 

       

      When you say that the device is locked by Dropbox, would you be able to let me know more about this?

       

      Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure none of your personal info is shown there. 

       

      Keep me posted! 

      • gelimujiao's avatar
        gelimujiao
        Explorer | Level 3
        2 years ago
        I don't know how to add images on this text area so i can provide my SN hope you can remove it, appreciate
  • davi1090's avatar
    davi1090
    New member | Level 2
    4 months ago
    I’ve got the same problem. Can someone help me?

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