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Forum Discussion
real person verification wont let me in
When I try to login to my account the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging into my account t...
Hi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
I'm having the same problem. When I log in from Incognito Mode in Chrome, I get the Verification bot over and over again.
I had to go normal mode (cookies) for login to work.
Can you help us fix this? sometimes I use public computers and I don't like using normal mode for this.
- Nancy
Hey ansarmiento, thanks for posting about this here.
If you try to open an incognito window on Firefox, instead of Chrome, are you still having an issue logging in to your Dropbox web account?
The problem got fixed. It is now working normally in Incognito y Chrome, Brave and Firefox. Thanks
- Nancy
I’m glad to hear the issue’s fixed for you, ansarmiento!
Grizzicle, in case the issue persists for you, can you also check these supported browsers, and let me know what happens?
