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Forum Discussion
real person verification wont let me in
When I try to login to my account the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging into my account the Real person verification comes back. I have tried so many times and are stuck in a loop. Trying the voice version it now tells me I have tried too many times and forces me back to that stupid matching puzzle. WTF can I do to get in!
I have tried on different computers, different operating systems and browsers
Hi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
- Jay
Dropbox Staff
Hi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi
Thank you for the reply.
As I said in my message I have tried different browsers.
And I have tried on Linux and Windows.
Now window explorer got in after 5 rounds. incognito/private took 3
Brave and Firefox I give up after 10 rounds.
Why have I just started getting these? I don't remember getting asked before to verify my login. Only difference was that I upgraded to a Dropbox Professional Trial. Which I have now cancelled as I don't want to have to invoice dropbox for my time wasted trying to login every time. I will have to stop using dropbox if I can't login easily.
- Nancy
Hi adamvnz, I hope it’s alright if I jump in.
I’m glad to hear you were able to access your Dropbox account, after all.
It’s expected to receive these prompts every now and then; however, you shouldn’t need to to complete them multiple times.
In case this happens again, let me know and we’ll take a closer look.
I'm having the same problem. When I log in from Incognito Mode in Chrome, I get the Verification bot over and over again.
I had to go normal mode (cookies) for login to work.
Can you help us fix this? sometimes I use public computers and I don't like using normal mode for this.
- Nancy
Hey ansarmiento, thanks for posting about this here.
If you try to open an incognito window on Firefox, instead of Chrome, are you still having an issue logging in to your Dropbox web account?
happening here also.
I moved to ingonito mode in firefox and was able to get to the code sent to my account stage
then I get a message that the code is expired and....
puzzle keeps coming back.
I was able to sign in on my other OS easily.
new computer - tried on 2 browsers
looking for a solution
please help
what worked for me.
I just downloaded the app without attempting to sign in.
THEN I signed in.
(none of the incognito, browser switching etc had any impact.)
I cannot believe that this company has the audacity to have links all over the place to "customer service" that lead you back to a dead end over and over again. Oh, and like we're supposed to believe that computers running our lives is actually going to make them more efficient and optimized. Barf!! In what universe would I give this company my passwords to protect when it can't even get basic functions working normally and have a way for malfunctions to be reported and addressed?
Anyway, I can't get Dropbox to let me log in. It keeps having the image verification process come up, say it's been passed, ("verified as human"; glib, not funny), and then make me do it again and again, never letting me into my account.
I can only access my account by changing the password, a waste of time that's not going to last long.
What is going on with Dropbox? Will this malfunction be corrected?
Hi,
I can relate to you. I also experienced the same problem with other applications.
Whenever I encounter troubles in logging in to any applications. I uninstall & install the application or use a different browser before logging in.
I hope it helps! Have a wonderful day! 🙂
Why can you guys not sort this out! This is **bleep** I am so pissed by this stupid cappa thing which any **bleep**in computer halfwit should have sorted. If you cant sort this simple security issue How the hell can we trust you to fix something more major. I first made you aware of this 6 months ago
