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Forum Discussion

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
8 months ago

I can't delete my account, why?

Hi,   I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of e...
Account Access
Delete
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi LuKeSkO, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
8 months ago

Hello there,

 

I already tried that. Multiple browsers, multiple computers, multiple days/months in a row. Nothing worked.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the info, would it be possible to reach out to the email associated with your forum profile?

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      8 months ago

      Of course, feel free to contact me.

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