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Can't log in "Previous sign-in interrupted" error
As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Megan
Dropbox Staff
Dropbox StaffHi there Maddux, sorry to hear you're having issues with this.
Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?
Can you also clarify if you’ve tried our offline installer, as well?
A screenshot of the exact error you're getting would also help!
Let me know more!
Hi Megan, thanks for your response.
I just verfied that one 1 device is connected to my account. Also, I tried the offline installer with no success.
Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Maddux wrote:Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.
Thanks again, this was driving me nuts!
Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.
Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!
I have resolved my issue. I unlinked all accounts, cleared cache, and then re-downloaded the app and it worked.
This worked for me, I gave it a last ditch effort. Made sure I had a free device slot available to add, then used the dropbox app on my phone and followed the connection steps, downloaded and installed Dropbox (even though I hadn't even uninstalled it from beforehand), and it bypassed the sign-in step and let me continue setting up Dropbox like normal. Thank all for the help!
- Walter
Hi there stevenlewis - thanks for flagging this with us.
Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?
I was able to fix this issue. I found an older version of the DB app. V181.4.5678 online. This version used a method to sign in directly in the installer instead of taking me to the web browser. I was able to sign in and get DB running again with no issues. There could be an issue with the new method of using the browser to sign in that the developers need to look into.
