We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Tagri
Explorer | Level 4
Hello Nancy
I have been using Dropbox for eight years, and I can no longer access all of the accounts I created. I wish it were possible to ask the person responsible for developing the application to cancel the security code for at least a month so that I can recover my files.
I have been using Dropbox for eight years, and I can no longer access all of the accounts I created. I wish it were possible to ask the person responsible for developing the application to cancel the security code for at least a month so that I can recover my files.
Tagri
12 months agoExplorer | Level 4
Hello Walter,
I can no longer access all of my accounts because of the security code. I have approximately 60 accounts that I can no longer use due to the security code request. The solution is only by stopping the request for the security code via an update or something like that. Is it possible to contact the developer?
I can no longer access all of my accounts because of the security code. I have approximately 60 accounts that I can no longer use due to the security code request. The solution is only by stopping the request for the security code via an update or something like that. Is it possible to contact the developer?
- Tagri12 months agoExplorer | Level 4I usually create a special account for Dropbox, that is, the account and password, and so I was able to log in to my accounts, but three months ago last August, when I entered the account and password, a window appears for me in which it says that a security code has been sent to the account from which I want to log in, but since the accounts the ones I created are for Dropbox, meaning they are not regular emails, so I cannot get the security code. I have been using the Dropbox application for a long time and things were fine. It was not previously asked to enter the security code until November last year, but after a month an update was sent and the problem was solved, but this year also, since last August, it has been asking me for the security code as well, and I cannot access all my accounts until now. Please solve this problem by sending an update to stop requesting the security code for at least a week so that I can recover my files. Thanks
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!