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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

mairiclaire76's avatar
mairiclaire76
Explorer | Level 3
Hi just wondering if u managed to get access to ur account at all.
I am having the exact same problem
Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello

Still no solution.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!

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