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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

 

If not, please follow these steps to log a ticket with our support team instead: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Send me your ticket number here.

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello Nancy! Nancy 

I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

I have logged ticket as you instructed Ticket no #22896796.

Kindly help me with this issue.

 

Himanshu 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for  the ticket ID Himanshu Patil 

     

    I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

  • mairiclaire76's avatar
    mairiclaire76
    Explorer | Level 3
    2 years ago
    Hi just wondering if u managed to get access to ur account at all.
    I am having the exact same problem
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey mairiclaire76 - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps? 

       

      If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

    • Jimi14's avatar
      Jimi14
      Explorer | Level 3
      2 years ago
      Hi yes they was able to help me
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear that Jimi14 

         

        Let us know if anything else comes up! 

    • Himanshu Patil's avatar
      Himanshu Patil
      Explorer | Level 3
      2 years ago

      Hello

      Still no solution.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!

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