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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Malnora's avatar
Malnora
Explorer | Level 4

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

mvcycleart's avatar
mvcycleart
New member | Level 2
2 years ago

I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code.  Is there anyway to log into my account with two-step verification another way?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    mvcycleart wrote:

    I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code.  Is there anyway to log into my account with two-step verification another way?

    As the link Rich gave unless you have a device already logged in there isnt a way, no. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey mvcycleart, I moved your post to this relevant thread.

     

    Can you check out this article, to see if any of the info here is helpful?

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