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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
Nancy
Dropbox Staff
Dropbox StaffHi again, Kathy!
In this case, is it OK if we log a ticket for you and send it over to the email address that’s linked to your forum profile here? Do you currently have access to it?
Please "log a ticket" for me and send it to the email address that’s linked to my forum profile! It is an active email and I have access to it.
Thanks, Kathy
- Nancy
Hey Kathy! I just logged a ticket for you. Please reply back to it, when possible, and we’ll look into this.
