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Trey3's avatar
Trey3
Explorer | Level 3
2 years ago

Account inactive for years but still received 6-digit code when I tried to sign in

Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Trey3, thanks for reaching out about this.

     

    So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?

     

    In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?

     

    Let me know.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey kwatkins08, sorry to jump in here, but I just wanted to mention that if you reached out to our support team through this form, you should have received an email with a ticket number from our system. In  that case, you can share it with us here so that we can look it up too. 

 

If you haven't received this yet though, let us know here and we'll reach out via email from our end. 

kwatkins08's avatar
kwatkins08
Explorer | Level 3
2 years ago

I have not received the email you mentioned.  I feel like I'm just going in circles when I look up the sites looking for what describes my problem.  

I have talked to a person at Comcast twice now and they both tell me my old email no longer exists. [personal information removed per the Community's Guidelines] Evidently they are unable to revive it.     My only hope to get the data I have saved on Dropbox is if you can help me without sending the 6 digit code to the "dead" email.  

 

 

thank you for your help

  • kwatkins08's avatar
    kwatkins08
    Explorer | Level 3
    2 years ago

    To Walter and Nancy,

    You have both reached out to me about my problem of not being able to access my Dropbox and I have attempted to do what each of you have asked me to do, but I have not received the email with the "ticket number" that you have both referred to.  Walter said , if i did not receive this , he would reach out to me by email, but this has still not happened.  

    My problems started when my computer "died" and I had to get a new computer.   The new computer requires me to sign into Dropbox which I never had to do with my old one.  (I just clicked on the icon and there were my files).

    I can sign in, but I am told that a 6 digit code is sent to my old email that has been inactive for many years.   Comcast has told me that email account is gone and offers no solutions to get it back.   You are my only hope to get access to my DropBox.   The spreadsheets for all expenses for my 2 rental properties is saved there.  I desperately need access to these documents.   

    Please help me get access to my account!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, Kathy!

     

    In this case, is it OK if we log a ticket for you and send it over to the email address that’s linked to your forum profile here? Do you currently have access to it?

  • kwatkins08's avatar
    kwatkins08
    Explorer | Level 3
    2 years ago

    Yes !  Please use the email that is listed now!  Thank you

  • kwatkins08's avatar
    kwatkins08
    Explorer | Level 3
    2 years ago

    Please "log a ticket" for me and send it  to the email address that’s linked to my forum profile!   It is an active email and I have access to it. 

     

    Thanks,  Kathy

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Kathy! I just logged a ticket for you. Please reply back to it, when possible, and we’ll look into this.

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