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Forum Discussion

lyw7288's avatar
lyw7288
Explorer | Level 4
12 months ago

Ransomware hacked my dropbox ID

I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files. Even I cannot login with my ID [removed per the Dropbox Community Guidelines] When I first logged in...
Account Access
Security
lyw7288's avatar
lyw7288
Explorer | Level 4
5-6 hours ago,
a hacker changed my dropbox id using my google email.
And the email regarding change of id was inside trash category
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for the additional info, lyw7288.

 

Have you perhaps already reached out to our support team about this yourself?

 

If so, can you please send me the ticket number for your communication?

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