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Forum Discussion

Joaniemn's avatar
Joaniemn
Helpful | Level 5
22 days ago

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
FAQ
Refunds
  • Joaniemn's avatar
    Joaniemn
    21 days ago

    Thanks - I just verified my email address

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Do you see 'Other' when clicking this option?

 

Joaniemn's avatar
Joaniemn
Helpful | Level 5
22 days ago

No - I am in the Dropbox website, not logged into my account. To get any customer service, I need to be logged in. I don't see the "I want to look up info..."

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    22 days ago

    I really need to get this resolved. Any help you can give me is much appreciated. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      Hey there Joaniemn!

       

      No worries, I went ahead and opened a ticket on my end for you. 

       

      I'll see you there. Thanks!

      • Joaniemn's avatar
        Joaniemn
        Helpful | Level 5
        21 days ago

        Thanks - I just verified my email address

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