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mathetesbl's avatar
mathetesbl
Explorer | Level 3
2 years ago

Password was hacked

Ok, here is my story - looking for info and/or advice. My Xfinity email account has been hacked several times over the past year. The last time (5 months ago) and yesterday, the hackers were able...
Dropbox Passwords
Permissions
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mathetesbl, thanks for bringing this to our attention.

 

Did you move to email to continue this conversation? Do you have a ticket ID in order to locate it on the system?

 

This will help me to assist further!

  • mathetesbl's avatar
    mathetesbl
    Explorer | Level 3
    2 years ago

    Yes, it was moved to email.

     

    Ticket #22488869

     
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the information, have you replied to the email requesting further assistance?

      • mathetesbl's avatar
        mathetesbl
        Explorer | Level 3
        2 years ago

        In reality, there was no reason to reply.  Here are Luis' two responses to me:

         

        Hi Bruce,
         
        Thank you for chatting with Dropbox Support today! This email includes a ticket number for your reference.
         
        As we previously discussed on our chat, you wanted to know why your account has been hacked.
         
        I would like to inform you that we do not have any information on our end regarding why your account was hacked, This has to do with your computer security on which we do not have access to.
         
        Let me know if you need more information, and I will be more than happy to assist. 
         
        Regards,
        Luis

         

        and last email:

         

        Your issue has been marked as solved.

         

        He was NOT helpful in chat, nor email.  I felt as if he did NOT comprehend what I was saying.  Clearly, since I felt he could offer no help, I did not see the point of continuing with him.

         

        That is why I am here.

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