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Forum Discussion
Password verification email not received
Hi. I didn't use my Dropbox account for few years. And when I was trying to login few days ago, the system told that the verification email of the 6 number was sent, but I didn't receive anything. How to fix the problem？？
- Walter
Dropbox Staff
Hi there nic1994 - sorry to hear you're having issues with this.
Have you checked your email's spam/junk folder as well, apart from your inbox?
Also, how long ago did you last log into the account in question?
If it's been more than a year, it might have been closed due to inactivity.
In any case, please keep me posted!
Hi Walter,
Yes, checked spam/junk folder already, and follow the Dropbox team's suggest, add no-reply@dropbox.com into contact list of my email. But doesn't work at all.
To check my email address, I've also ask the customer services team, they told that maybe the mail from Dropbox has been bounced before, cause the Dropbox system blocked my email as an invalid address.
As you said, "If it's been more than a year, it might have been closed due to inactivity." Does it means that I can't get my account back anymore ??
