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YoosefiA's avatar
YoosefiA
New member | Level 2
2 years ago

Password doesn't work

I can't reset my password. For some reason, the password - which is stored on my apple devices automatically - isn't working, and I'm not receiving the reset emails (it's a Yahoo account). I've tried...
Account Access
Security
  • Walter's avatar
    Walter
    2 years ago

    Hi there YoosefiA, sorry to hear about this.

     

    Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there YoosefiA, sorry to hear about this.

 

Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email?

 

Thanks!

  • YoosefiA's avatar
    YoosefiA
    New member | Level 2
    2 years ago

    Walter - you are an absolute STAR!! That worked perfectly - thank you so much for taking the time to respond to my plea.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No biggie YoosefiA - I'm just glad to hear it's sorted now. 

       

      See you around and take care!

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