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Forum Discussion
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
It is interesting that as soon as I posted this message thread to the BB i received a mail announcing that I have received participation badges.
"Your new rank is New member | Level 2."
After that I tried verification email again but still did not receive.
- Nancy
Dropbox Staff
Hi Pete417, thanks for posting this here!
In this case, I’d suggest reaching out to our support team directly, so that they can investigate this. Please visit this page, and open a ticket/email with them.
After you’ve followed the steps to do so, please send us the ticket number you’ll receive here.
I forgot my password and requested an email to reset my password, but I still haven't received the email.
I have checked the junk folder, added no-reply@dropbox.com to contacts and use incognito browser.
Please help
Ticket id : Ticket #22285756: DB: not receiving password reset email
"Try checking your spam email folder to see if it's there, or you could try sending a request for a password reset. Please wait approximately 1 day."
Dear Dropbox Support Team,
I am writing regarding an issue I encountered while attempting to verify my email address. I have not received the email for email address verification from Dropbox. I have already checked my spam folder, but I couldn't find the email there.
I have verified that the email address I provided during the verification process is correct. I have also waited for some time in case of any potential delays in email delivery, but the email has still not arrived.
I kindly request your assistance in resolving this matter. Please look into the issue and help me receive the email for email address verification as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Not receiving email verification
- Megan
Hey Harsh Dhariwal, sorry to hear you’re having this issue.
It may be a long shot, but have you also added no-reply@dropbox.com to your email contacts? If not, please do so, and then attempt to re-send the verification email.
Let me know when you have more updates.
- Graham
Community Manager
Hi everyone,
I hope you're all well! I just wanted to pop a comment in here to link to this post with some really great advice on what to do if you are having trouble receiving your verification email!
Hopefully, this will help if anyone has experiences with this issue again.
Thanks, and have a great weekend!
Graham
- مسا الخير.. انا بقدر افوت عالايميل لكن رمز التحقق ما بوصل لاقدر افتح الحساب.. شو الحلول
- Megan
مرحبًا @Ey12، مرحبًا بك في مجتمعنا!
فقط للتأكد من أننا على نفس الصفحة هنا: هل تشير إلى رسالة التحقق الإلكترونية، أو رمز الأمان المكون من 6 أرقام الذي يستخدم لمرة واحدة للوصول إلى حساب Dropbox الخاص بك؟
هل يمكنك أيضًا محاولة إضافة no-reply@dropbox.com إلى جهات اتصال بريدك الإلكتروني ثم المحاولة مرة أخرى؟
على أية حال، سأنتظر ردك حتى نتمكن من المضي قدمًا!
--
Hey Ey12, welcome to our Community!
Just to make sure we're on the same page here: do you refer to the verification email, or the 6-digit-security one-time-code in order to access your Dropbox account?
Can you also try adding no-reply@dropbox.com to your email contacts and then try again?
In any case, I'll be waiting for your response, in order for us to proceed!
Hello,
I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ?
Thanks,
Manon
Hi,
I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently.
Hi Jay,
It's a private business domain using Gmail
- Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
- Megan
Hi Bigfishbelly, happy Monday!
I just sent you an email, in order for us to have a closer look into this.
I'll be happy to see you there!
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
- maher1982
Super User
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
- Megan
Hey ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
