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Forum Discussion
Need help resetting password - 2FA set up without consent
I have a client that urgently needs assistance on resetting the password of their Dropbox account. Someone has compromised their account and set up two-factor authentication without their consent. Th...
Rich
Super User II
Super User II
AM12399 wrote:
Someone has compromised their account and set up two-factor authentication without their consent.
Is this a two-factor code being sent to a phone or other authentication device, or is it sending a one-time security code to an email address? I ask because Dropbox will often send a one-time security code to the email address on the account. This isn't the same as the two-factor authentication feature which can be enabled.
Is there a way to reset the password without needing the authentication code?
No, there isn't.
I have submitted a support ticket, but the response time is 1-2 business days, and we need to resolve this issue as soon as possible.
You can reply here with the ticket number and a Dropbox may be able to check the status of the ticket for you. Otherwise, you need to wait for Support to get back to you.
It is a two-factor authentication code that Dropbox is looking for that my client did not set up. The ticket number is #24285419.
