You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Need DropBox support to unblock an email. It's not getting any emails from Dropbox
I created a ticket and reached out a few days ago.
Ticket#23203443
We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to login to do so, and no phone number to call or fix?
Hello Green40us3
Thanks for reaching out.
I have taken over that ticket and the issue is resolved now.
I hope this helps.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
- Mark
Super User II
How long ago was it logged? Replies arent processed over weekends.
Also, there IS phone support - your admin can get it at www.dropbox.com/support.
Can they log in via the desktop software on any device?- Hi Mark,
Thanks for the reply. The account that has this issue is the admin account
- Megan
Dropbox Staff
Hi Green40us3, happy Monday!
I just informed our colleagues to jump on your ticket number. Hang tight, and an agent will see your request as soon as possible.
If you need anything else, we're here!
Thank you Megan, I super appreciate that.
Somebody named Leah reached out and I responded a few hours ago and just waiting for somebody else to respond.
- Helen DBX
Hello Green40us3
Thanks for reaching out.
I have taken over that ticket and the issue is resolved now.
I hope this helps.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
