You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jayf23's avatar
Jayf23
New member | Level 1
6 hours ago

My account disappeared after not logging in for months

I have not accessed my account in months, and then I tried to access the account over the summer and used my logging credentials and was told that there was no account under the email. I had thousand...
Account Access
Security
Jayf23's avatar
Jayf23
New member | Level 1

maybe 6 -7 months 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 hours ago

If you truly used the account 6-7 months ago then the account would still exist. Dropbox doesn't delete an account until after a year of inactivity, and several emails warning that it's going to happen.

Are you sure you're signing in with the same email address that you used previously? Search your various email addresses for emails from Dropbox. See if there are any other accounts.

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