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Forum Discussion
Missing files when logging into Dropbox after a long time
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
Hi shanileborja, and thanks for posting here.
If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable).
However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.
Hope this clarifies things.
I have a similar problem although I can log in to my account. I never received emails notifying me that my files would be deleted but nonetheless, when I log in, it's empty. Up till very recently I've been getting emails saying my account was full (2 GB) so I know that's incorrect. Please advise.
Walter
Dropbox Staff
Dropbox StaffHey A1Alliance - sorry to hear about your missing files.
When is the last time you remember seeing them on the website?
If you made sure that you're looking at the correct account, do you see any signs of them in your events page?
- I saw them a few months ago and now there's nothing - looks like a fresh account. Also note that I've been getting regular drop box full emails.
- Also, no nothing on events page.
- Mark
Super User II
A1Alliance wrote:
Also note that I've been getting regular drop box full emails.You are almost certainly logged in to a different account then. Make sure the email you use is identical to the email you use from Dropbox.
The OTHER thing is that Dropbox terms do state that they can, and do, remove data from accounts to bring people back under quotas.
- First of all, I use an encrypted database of usernames and passwords. Secondly, I'm using the same email address account that receives the emails from Dropbox telling me my account is over quota. So it is one hundred percent certain that I am, in fact, using the correct account.
In addition, your comment regarding the leading data that's over quota is irrelevant. What happened to the 1.9999 gigs of data that are below the 2GB quota??
Are you a dropbox employee? I am at a total loss to understand how it's possible that Dropbox claims to offer a secure product, when you can't even get someone to fix a problem when it appears they are clearly responsible for data that's been deleted.
