We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

shanileborja's avatar
shanileborja
New member | Level 2
10 months ago

Missing files when logging into Dropbox after a long time

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
  • Nancy's avatar
    10 months ago

    Hi shanileborja, and thanks for posting here.

     

    If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

     

    However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

     

    Hope this clarifies things.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!