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Forum Discussion
Missing files when logging into Dropbox after a long time
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
Hi shanileborja, and thanks for posting here.
If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable).
However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.
Hope this clarifies things.
Nancy
Dropbox Staff
Dropbox StaffHi shanileborja, and thanks for posting here.
If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable).
However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.
Hope this clarifies things.
Hi. I am having the same issue. I received no warnings in my emails. There is no one for me to contact because of my plan. Please contact me
My issue is a bit different as my account still exists, but all files are missing. None are in recently deleted
- Hannah
Hey samirothmanxo, sorry to see about your files missing.
Do you see anything in your events page here?
When you signed in, did it simply allow you to sign in, or were you prompted to create a new password/account under that email address?
- It allowed me to sign in. And I see nothing in the events page. Someone below said if you don’t sign in for 12 months everything is deleted. Is that true? Is there really no way for me to recover my photos? I didn’t receive warning emails
