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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Hello,
Around two months ago, I received a welcome message in my Dropbox account, but I have not canceled or reset my account at any point. My account was full, and I had several folders, both personal and shared with others. However, recently when I accessed my account, I noticed that it is completely empty, and I can no longer access my previous information.
I also checked the account history, and it appears as if the account is new, starting only two months ago. I want to mention that I was using a free account and had not subscribed to any paid plan.
I would greatly appreciate your help in recovering my folders and files, as they contain important information.
I look forward to your response.
Thank you in advance,
Hello! im not sure but maximum 3 months
- Mark
Super User II
Raquel7 wrote:
Hello! im not sure but maximum 3 months
And events is empty?
If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share.
