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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
BilboBaggins67 wrote:
... just this month my account is empty. I have got a new phone is that why?

When was the last time you accessed the account? Could you have created a new account, instead of signing in to the existing one?

BilboBaggins67's avatar
BilboBaggins67
Explorer | Level 3
4 months ago
I thought that might be the case but I’ve got emails from Dropbox in my gmail account from years ago so I think it’s the right email address. I couldn’t remember the password so that’s been changed but that shouldn’t affect it
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    How long ago did you last log in, however BilboBaggins67 ?

     

    If it was over 12 months the data is removed for inactivity and not recoverable. 

    • BilboBaggins67's avatar
      BilboBaggins67
      Explorer | Level 3
      4 months ago
      I don’t keep records but it’s not been that long. Even if it was, it’s my data and I haven’t had a notification that anything was going to be deleted
      • BilboBaggins67's avatar
        BilboBaggins67
        Explorer | Level 3
        4 months ago
        Is anyone on here able to help me recover my account or my files?

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