You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Jeff Edwards wrote:

How can we get our personal dropbox account severed from theirs in-tact?

You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account, as you've found out. When that happens they only have seven days to restore your account. They must convert it back to an individual account.

  • 31Sarah's avatar
    31Sarah
    New member | Level 2
    5 months ago

    Is there step by step for us to do this?  I need to get my info back in my control. But want to make it as easy as possible for them.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey 31Sarah, happy Monday! 

       

      Do you wish to remove one of your team members from your Dropbox team, right? If not, feel free to clarify.

       

      There is a relevant Help Center article here, that gives you a step-by-step on how you can achieve this. 

       

      I hope this helps!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!