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ehazbiu's avatar
ehazbiu
Explorer | Level 4
2 years ago

Dropbox Office and Personal Account ; How can I merge two accounts?

Hello all.

I have a problem now with my account in Dropbox. All started when my office included me on their plan to gain access to all files for which i used my personal email which was linked to my personal Dropbox account. In that time Dropbox asked me for a second email address to link my personal account and my personal email got stuck to my office plan. Now i have kind of 2 accounts with 2 different emails. How can i go back to have only one account where i have all my files and not going from one to other. How can i merge the two accounts? 
Thank you in advance.

  • Megan's avatar
    Megan
    2 years ago

    Yes, it should work and you'd still have access to the files ehazbiu

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there ehazbiu, sorry to hear you're having issues with this.

     

    Can you clarify what your plan tab is showing at the moment on both of your accounts?

     

    As for merging your accounts, you can have a look here for more information. 
     

    Keep me posted!

    • ehazbiu's avatar
      ehazbiu
      Explorer | Level 4

      Hi Walter. Thank you for the quick reply. The one that was under the Office plan is currently Basic, and the added one is under subscription Plus. And i want to use only the account that has my personal email(Currently under Basic free plan). 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi ehazbiu, oddly enough it sounds like you're using two individual accounts, and not a Business, and an individual one. 

         

        Has the admin of the team removed you from the team by any chance? Do you have files in both of these accounts? 

         

        What you can do is use a Shared Folder to move everything from one account to the other, or, download and re-upload everything between the two. You can see more about this here