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Forum Discussion
ehazbiu
2 years agoExplorer | Level 4
Dropbox Office and Personal Account ; How can I merge two accounts?
Hello all.
I have a problem now with my account in Dropbox. All started when my office included me on their plan to gain access to all files for which i used my personal email which was linked to m...
Walter
Dropbox Staff
Hey there ehazbiu, sorry to hear you're having issues with this.
Can you clarify what your plan tab is showing at the moment on both of your accounts?
As for merging your accounts, you can have a look here for more information.
Keep me posted!
ehazbiu
2 years agoExplorer | Level 4
Hi Walter. Thank you for the quick reply. The one that was under the Office plan is currently Basic, and the added one is under subscription Plus. And i want to use only the account that has my personal email(Currently under Basic free plan).
- Megan2 years agoDropbox Staff
Hi ehazbiu, oddly enough it sounds like you're using two individual accounts, and not a Business, and an individual one.
Has the admin of the team removed you from the team by any chance? Do you have files in both of these accounts?
What you can do is use a Shared Folder to move everything from one account to the other, or, download and re-upload everything between the two. You can see more about this here.
- ehazbiu12 years agoNew member | Level 2
Hi @Megan, yes i got removed from the team account and i have materials on both of my accounts
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