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Jose45's avatar
Jose45
Explorer | Level 3
2 months ago

I've tried many times to access Dropbox, but I don't receive the code via email.

When I try to access my account (mobile or web) it said that I will receive a code in my email, but I´ve never receive anything, even I double check spam and add the no_reply email to my contacts. I did this process more than 30 times by now and nothing..... please heeeeeeelp

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome aboard the Community, Jose45

     

    From what I understand, this is regarding another Dropbox account and not the one you see here, correct?

     

    Is the email address of the account in question personal or does it belong to a work domain? If the latter, is it possible it’s blocking Dropbox emails, in general? 

     

    Let me know what you find, and we’ll go from there.

    • Jose45's avatar
      Jose45
      Explorer | Level 3

      Hi Nancy, you´re right is from another account (personal) from yahoo domain, do you want me to post the account? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Jose! This is a public forum, so please don’t post your personal info here.

         

        I can log a ticket for you and we can investigate this internally. Let me know if that’s alright.