We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Notifications
Security
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Youngnz's avatar
Youngnz
New member | Level 2
Just got the same message now too.
Sai_O_Nara's avatar
Sai_O_Nara
New member | Level 2
2 years ago
Same here
(BTW, We are in 2023 maybe you can allow us to put screenshots here directly ???
No ???)

Bonjour Saï,

Nous vous informons qu’un fichier partagé vous attend. Cliquez sur le bouton ci-dessous pour le consulter.
Continuer

Twitter Facebook YouTube
Vous ne souhaitez plus recevoir de conseils de la part de Dropbox ? Désabonnez-vous

Dropbox, Inc., PO Box 77767, San Francisco, CA 94107, États-Unis
  • plumbtwit's avatar
    plumbtwit
    New member | Level 2
    2 years ago

    I had the same in the early hours of this morning.  I have forwarded it to abuse@dropbox.com to look into.  It seems strange that it doesn't say who it is from either! I will let you know if I hear anything back.

  • theloaf's avatar
    theloaf
    New member | Level 2
    2 years ago
    I got it too

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!