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Forum Discussion
Millie4
2 months agoExplorer | Level 3
Incorrect email at sign up cannot access email to verify
Incorrect email was entered at sign up (Different account to the one I'm currently posting on), payment has been taken but I cannot login as i cannot provide the verification code. I have raised a ti...
Millie4
2 months agoExplorer | Level 3
Please can a member of dropbox contact ASAP - there are posts after my post that have already received support by dropbox staff.
Why has my ticket been resolved and why is nobody coming back to me this is super urgent. A payment was taken a week ago and I cannot access the account or speak to anybody to help rectify the issue???
- Hannah2 months agoDropbox Staff
Hey Millie4, thanks for joining the Dropbox Community.
Can you please give us the ticket number for your communication with our support team, so we can take a look?
Thanks in advance.
- Millie42 months agoExplorer | Level 3
Hi Hannah,
Thank you for getting back to me!!
24269723 - there hasn't been any communication, I raised the issue and was sent an email on 23/09 to say it has been resolved.
Thanks
- Hannah2 months agoDropbox Staff
Thanks for that, Millie!
I see that you got a reply from one of our team members on the ticket, but she never heard back from you, that's why the ticket is resolved, due to inactivity.
You can still reply, though, so that she can continue assisting you.
Make sure to do so as soon as possible!
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