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Forum Discussion
I'm unable to access an old Dropbox account, as I'm being asked for a one-time code.
Several years ago I created a personal Dropbox account to upload pictures to. I no longer have access to the email account associated with the account. When I try to log in to the Dropbox account, Dropbox tries to send a 6 digit verification code to the email I no longer have. I’ve tried to answer the question Dropbox ask about the city I’m currently in, and what city I was in the last time I successfully logged in to the account, and so on and so on. Does anyone have any suggestions ?
- Rich
Super User II
Evant wrote:
When I try to log in to the Dropbox account, Dropbox tries to send a 6 digit verification code to the email I no longer have.You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
