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MajinBrut's avatar
MajinBrut
New member | Level 1
11 hours ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. 

I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same)

Thank you for your attention.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 hours ago

    Hey MajinBrut, sorry to hear you're having issues with this.

    Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

    Do you have any other devices connected to your account?

    This will help me to assist further!

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