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MajinBrut's avatar
MajinBrut
New member | Level 1
20 days ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. 

I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same)

Thank you for your attention.

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  • Walter's avatar
    Walter
    14 days ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Hey MajinBrut, sorry to hear you're having issues with this.

    Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

    Do you have any other devices connected to your account?

    This will help me to assist further!

    • MajinBrut's avatar
      MajinBrut
      New member | Level 1
      14 days ago

      Thanks you for the answer, I added the address buy It didn't work.

      I have no other devices connected (I had a Dropbox folder on my old desktop PC, but It has been dismantled)

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        14 days ago

        Hey MajinBrut, in this case, would be okay for me to reach out via email?

         

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      14 days ago

      Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

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