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Forum Discussion

MajinBrut's avatar
MajinBrut
New member | Level 1
10 days ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
Account Access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey MajinBrut, sorry to hear you're having issues with this.

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Do you have any other devices connected to your account?

This will help me to assist further!

MajinBrut's avatar
MajinBrut
New member | Level 1
4 days ago

Thanks you for the answer, I added the address buy It didn't work.

I have no other devices connected (I had a Dropbox folder on my old desktop PC, but It has been dismantled)

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey MajinBrut, in this case, would be okay for me to reach out via email?

     

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