You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MajinBrut's avatar
MajinBrut
New member | Level 1
2 months ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
Account Access
Account Settings
  • Walter's avatar
    Walter
    2 months ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey MajinBrut, sorry to hear you're having issues with this.

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Do you have any other devices connected to your account?

This will help me to assist further!

MajinBrut's avatar
MajinBrut
New member | Level 1
2 months ago

Thanks you for the answer, I added the address buy It didn't work.

I have no other devices connected (I had a Dropbox folder on my old desktop PC, but It has been dismantled)

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey MajinBrut, in this case, would be okay for me to reach out via email?

     

    • MajinBrut's avatar
      MajinBrut
      New member | Level 1
      31 days ago

      Hi, ok thanks 👍

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        31 days ago

        Thanks for clarifying that MajinBrut

        I've just sent you an email so whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content