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MajinBrut's avatar
MajinBrut
New member | Level 1
2 months ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
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  • Walter's avatar
    Walter
    2 months ago

    Does this mean we're good to go ahead and send you an email from our end to investigate further MajinBrut ?

MajinBrut's avatar
MajinBrut
New member | Level 1

Thanks you for the answer, I added the address buy It didn't work.

I have no other devices connected (I had a Dropbox folder on my old desktop PC, but It has been dismantled)

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey MajinBrut, in this case, would be okay for me to reach out via email?

 

  • MajinBrut's avatar
    MajinBrut
    New member | Level 1
    27 days ago

    Hi, ok thanks 👍

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      27 days ago

      Thanks for clarifying that MajinBrut

      I've just sent you an email so whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

      • MajinBrut's avatar
        MajinBrut
        New member | Level 1
        24 days ago

        Ho, Sorry but I didn't ser the mail in time.

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