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MajinBrut's avatar
MajinBrut
New member | Level 1
15 hours ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
14 hours ago

Hey MajinBrut, sorry to hear you're having issues with this.

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Do you have any other devices connected to your account?

This will help me to assist further!

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