We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Moh118082
7 months agoExplorer | Level 3
I lost access to my Gmail account and I don't receive my recovery email
I lost my mobile phone with [removed per Community Guidelines] gmail account so I recover but not recovery email please solve my problem thank you so much
- 7 months ago
Welcome to our Community, Moh118082.
Can you send over more info on the issue you’re having?
From what I understand, you’re unable to access your Dropbox account on your phone. Correct? If yes, can you access your Gmail account from another device, like a computer for example?
Also, are you being asked for a Dropbox one-time code by any chance?
Let me know, and we can have a look.
Nancy
Dropbox Staff
Welcome to our Community, Moh118082.
Can you send over more info on the issue you’re having?
From what I understand, you’re unable to access your Dropbox account on your phone. Correct? If yes, can you access your Gmail account from another device, like a computer for example?
Also, are you being asked for a Dropbox one-time code by any chance?
Let me know, and we can have a look.
william-2891
7 months agoNew member | Level 2
Yes I am having the same issue. I lost access to e-mail account when phone got broken and when i tried to log back in it ask for verification which it also does every time i log in on another account and 2 part auth. is not activated on as well. I tried using PC and I had logged into account on with same issue.
- Jay7 months agoDropbox Staff
HI william-2891, to see if anything can be done, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link?
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.- Stork653 months agoExplorer | Level 4Thank you I will try that.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!