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Forum Discussion
I have restored my email account - how can I have my files restored to my Dropbox?
I have restored my email account and need to have my files restored to my account so I can access them. I have been unsuccessfull.
Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Hannah
Dropbox Staff
Dropbox StaffHi there, gjdarr1954, and thanks for joining the Dropbox Community.
If I understand correctly, you've restored access to your email account and now need to access your Dropbox account, right?
Or do you already have access to the Dropbox account, but not to your files?
If you can clarify that, it would be really helpful.
Thanks!
Restored email. Need files assigned to to the account
- Hannah
Thanks, gjdarr1954.
If you've restored access to your email address, you should be able to login to your Dropbox account and access your files from this page.
Were your files perhaps deleted? What happened to them?
Does Drop box have a phone connect number to support?
- Mark
Super User II
gjdarr1954 wrote:
Does Drop box have a phone connect number to support?
Only for paying (i.e. not Trial) Business Customers.
All support options depend upon what plan you are on and are listed at www.dropbox.com/support.
However, as Rich said you've not actually said what the issue is so nobody can help or assist you.
I pay 19.99 per month for about 8 years
- Jay
Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
