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Stefania_T's avatar
Stefania_T
New member | Level 2
2 years ago

I downgraded back to Basic from a trial but can't share folders "unless you're an administrator".

 Hi, I downgraded my account a little while ago from trial to basic, but the problem is that it's left somewhere that folders can't be shared... unless you're an administrator, which no longer exists...
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  • Stefania_T's avatar
    Stefania_T
    2 years ago

    Hello

    I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

    Thanks for help!

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Stefania_T, sorry to hear you're having issues with this.

 

Could you please clarify what your plan tab is reporting at the moment and also send us a screenshot of the error you get when trying to share a folder?

 

Any additional information is more than welcome! 

Stefania_T's avatar
Stefania_T
New member | Level 2
2 years ago

Hello

I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

Thanks for help!

 

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