We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Olipir's avatar
Olipir
New member | Level 2
2 years ago

I deleted my account by accident

Yesterday, I made a big mistake, I deleted my account [removed per Community Guidelines] There were a lot of very important files on this account, all files (photos) from our life... I create a new...
Account Access
Security
  • Rich's avatar
    Rich
    2 years ago
    Olipir wrote:

    Yesterday, I made a big mistake, I deleted my account ...
    Can you send put all my ols files on my new account ?

    Unfortunately, once an account has been deleted, neither the account nor the files in it can be recovered.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Olipir wrote:

Yesterday, I made a big mistake, I deleted my account ...
Can you send put all my ols files on my new account ?

Unfortunately, once an account has been deleted, neither the account nor the files in it can be recovered.

  • Olipir's avatar
    Olipir
    New member | Level 2
    2 years ago

    Yes but I can see the files during one or two second on my account !

     

    • Olipir's avatar
      Olipir
      New member | Level 2
      2 years ago

      I create a new account with the same mail address.

      And I see everything but they don't stay on my screen 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        Olipir wrote:

        I create a new account with the same mail address.

        And I see everything but they don't stay on my screen 

        It doesn't matter that you created a new account with the same address. If you're briefly seeing the files then it's probably just cached in your browser and when the page changes it's updating to show you the actual content in your account.

         

        If the account was deleted, it's not possible to recover anything that was in it.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!