You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NoTimeForThis1's avatar
NoTimeForThis1
New member | Level 2
2 months ago

I can't sign into my Dropbox team account, it's showing a Basic account, why?

I received an invite from an admin. I joined and created an account. We have endless storage but somehow I've created a free account using the link invite. I do not know how to fix this. Once I was a...
Account Access
Security
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi NoTimeForThis1, thanks for bringing this to our attention.

 

When you joined with the invite, did you login to the account that was invited to the Dropbox team?

 

Could you confirm what plan you're on when viewing this page?

 

This will help me to assist further!

NoTimeForThis1's avatar
NoTimeForThis1
New member | Level 2
2 months ago

Yes. I logged in with the same email but was not given a password. Maybe that is the issue?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    You should have had a password to login originally. Have you tried contacting your team admin to see if they've made any changes to your account?

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