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Forum Discussion

NoTimeForThis1's avatar
NoTimeForThis1
New member | Level 2
2 months ago

I can't sign into my Dropbox team account, it's showing a Basic account, why?

I received an invite from an admin. I joined and created an account. We have endless storage but somehow I've created a free account using the link invite. I do not know how to fix this. Once I was a...
Account Access
Security
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi NoTimeForThis1, thanks for bringing this to our attention.

 

When you joined with the invite, did you login to the account that was invited to the Dropbox team?

 

Could you confirm what plan you're on when viewing this page?

 

This will help me to assist further!

  • NoTimeForThis1's avatar
    NoTimeForThis1
    New member | Level 2
    2 months ago

    Yes. I logged in with the same email but was not given a password. Maybe that is the issue?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      You should have had a password to login originally. Have you tried contacting your team admin to see if they've made any changes to your account?

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